Care & PoliciesOur commitment to your privacy and satisfaction
Privacy Policy
To provide a personalized experience and ensure the safe delivery of our handcrafted amber, we collect specific information including your email address, phone number, and physical address.
Operational Use
Your data is primarily used for shipment logistics and direct messaging regarding your order status.
Consent & Retention
By using our services, you grant permission for us to retain this data for future inquiries and support solutions, ensuring a consistent history of care.
Returns
Amber is a timeless, organic treasure. Because of its nature, we accept returns only under specific conditions:
- •10-Day Grace: Returns are accepted if the product is received more than 10 days later than the specified delivery period.
- •Integrity: Items must be returned in the exact, pristine condition they were received.
- •Shipping: Return shipment costs are the responsibility of the client.
- •Refunds: Funds will be released immediately upon our receipt and inspection of the item.